At VibeZ9, we work hard to deliver your orders quickly, safely, and without hassle. Please review our shipping policy before placing an order.

Order Processing

• Orders are processed within 1–3 business days after confirmation.
  
• We do not process or ship orders on weekends or public holidays.
  
• For graphic t-shirt orders above PKR 8,000, an advance payment of 5–10% is required due to our print-on-demand process.
  

Shipping Charges

• Shipping fees are calculated at checkout based on your location and order weight.
  
• For returns or exchanges, a PKR 250 replacement charge applies unless the item is defective or incorrect.
  

Delivery Time

• Within Pakistan: 3–5 business days after dispatch.
  
• Delivery times may vary during sales, holidays, or high-volume periods.
  

Order Tracking

• You’ll receive a dispatch confirmation via Whatsapp, SMS or email, including tracking details (if available).
  
• Tracking usually becomes active within 24 hours.
  

Custom Orders

• Advance payment is required for all custom-made products.
  
• Delivery timelines may vary and will be shared during order confirmation.
  

Delivery Delays

• Delays may occur due to courier issues, weather, or other unforeseen factors.
  
• While VibeZ9 is not responsible for courier delays, we’ll assist you in tracking your order.
  

Incorrect Address

• Please double-check your shipping details before checkout.
  
• VibeZ9 is not responsible for lost or undelivered orders due to incorrect addresses.
  

Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.
  
• Clear images are required for verification.
  
• Once approved, a replacement will be sent and delivery charges reimbursed.
  

Need Support?

📞 +92 333 3539042
📧 support@vibez9.com